What are cookies and how do they work?

When you use our website or subscribe to our newsletters, we and third party organizations may collect information by using 'cookies' and other technologies like pixel tags for example (for simplicity purposes, all those technologies will be referred to as 'cookies' here). By continuing to use the Ticketworks website, when you buy tickets or any other services, you agree to us and third party organizations using cookies in line with your cookie settings. You can modify those cookie settings using the Cookie Consent Tool whenever you want. For information about how the personal information you share with us is used, please see our Privacy Policy.

Cookies are small bits of text that are downloaded to your computer or other device when you visit a website. Every time you visit a website again, your browser sends cookies back to the website. Thanks to that procedure, the website can recognize you and work in a way that your browsing experience reflects your interests and preferences as closely as possible.

Pixel tags are invisible images with a line of code which is placed within an email message or on a web page.

Types of cookies and their function:

Here is a summary of the different types of cookies that we have divided into three categories:

1. Essential cookies

Those cookies help us provide you with the service you have asked for. For example, while you are visiting our website, cookies make sure that the items you’ve selected stay in your shopping basket even when you change page.

2. Advertising cookies

We and third party organizations may use cookies to provide you with adverts that fit what you are interested in. It also allows us to reduce the number of times you see the same advert or to show other adverts that fit your interests better. This technique is generally called online behavioral advertising (OBA). OBA is a way of using information about your web-browsing activity and other information we or third party organizations have collected in order to group you with other users into interest groups and show you advertisements that you will find relevant.

3. Analytics & Customization cookies

We use these cookies to improve your browsing experience. For example, for analysis purposes, we need to know what pages and links are popular with our users and which ones are often neglected to help us keep our site and emails as relevant and as up to date as possible. We also use them to make your visit in our website as smooth and as easy example, for example to remember choices you make such as your language or region so that you don’t need to modify these settings every time you’re visiting our website.

How to manage cookies

In addition to our Cookie Consent Tool, most browsers enable you to manage your cookies preferences. Most of the time, you have the possibility to completely disable cookies.

However, if you do that, some sites won't work as well as they could because they use cookies to provide you with the service you have requested (see Essential cookies, above). The same kind of procedure is also available in your emails settings provided by your browser and/or the email platform you use. Moreover, if you do not wish to allow us and third party organizations to use cookies in the emails we send you, you can simply enable images when you view our emails which allows you to only see the plain-text of the email.